Jasmine Fobbs

Review of Mosaic Residential

I live in a Mosaic property in Webster,Tx called C...

I live in a Mosaic property in Webster,Tx called Clearlake Falls Apartments. They were damaged very badly by hurricane Harvey! To the point where ceilings caved in and lots of water entered the units! I moved in just a few days before Harvey hit. Water came in through my ceiling, flooded my living room and came up through my kitchen floor. I paid rent last month because they started construction a few days after the storm was over. It seems like soon as all the rent was collected the trucks working on our units left! It's been 3weeks since they have been to our apts. The contractors cut out the walls, tore up the floors and left us like that! I was 8months pregnant when the storm hit. I gave birth 5weeks early due to stress. I called the corperate number the front office gave me and left 10 voicemails with no response! I have been to my leasing office numerous times through out the month to let them know my new born is coming home from the NICU and the brown stains in my ceiling where the water came in keeps getting darker, water is still coming up from my kitchen floor and the insulation dust is floating around my house and is not only unlivable for my premi to come home to but also my 1, 6 and 10 year old also. The women in the office (Crystal and Angie) seem unbothered and keep saying there is nothing they can do but we will be evicted if we don't pay rent! This can't be legal! They are not giving a reduction or extension on rent! They say to stay upstairs! If I just stay up stairs I'm only using half my apt sooooo. Please stay far away! They care more about money then the safety of not only their tenents but children as well!