Duane Bauer

Review of Griffin Ford

This was my first and may be my last service done ...

This was my first and may be my last service done at Griffin. Oil change and fix a door lock. Got home and found a 1 X 2 foot Water Shield in my back seat that was not reinstalled. Took it back the next day to install the water shied and wad informed they broke a piece of trim while reinstalling the door panel. It's on order so will have to go back again. Looking today and I see black smudges on the door panel from the mechanic that were not cleaned up. And I didn't get a car wash. Not a good first impression.

After returning one more time, all was fixed to my satisfaction. I was given priority service and the repair was done right, and quickly. Service personnel were very appologetic. I am satisfied with the results. Will give them another chance.