I will never be going back to Northstar Ford. I sh...

I will never be going back to Northstar Ford. I should have known better after buying my car there but the warranty I was sold needs to be used at a Ford Dealership. I made an appointment on the website to have it looked at for an issue, and never received a confirmation. They did have me in the system when I arrived, I was given a loaner and sent on my way. Then for the next day and a half I had to reach out to them consistently to get any answers as their communication is horrible. I had to call to get updates, which there were none. I left a message with their service manager, who never called me back even though I was told she was in the office. I finally went to pick up my car and was charged without ever authorizing any work or being told what I would be charge for work being done. I then asked for a manager but instead had to talk to a service advisor, the same one who didn't call me. I told him my concerns and that I was never contacted and he didn't have any answers for me. When I started to show a little frustration he actually started to yell at me. He said and I quote "I can't understand how you expect to come in and get free services from a business, it's ridiculous" as he walked away from me. I didn't want free services, I wanted communication about services being performed so I could AUTHORIZE them. Do yourself a favor and never go to Northstar Ford.