Despite mostly delicious food and impeccable servi...

Despite mostly delicious food and impeccable service, this Four Seasons lacks any personality or the je ne sais quoi that other Four Seasons hotels seem to possess. First of all, location: The hotel is near the freeway and overlooks said freeway as well as an ikea. The other view option seems to be the bland business park in which the hotel is located. Amenities: the spa is cramped and uninviting. The little spa shop was selling, among other active ware and tchotchkes, an offensive, seemingly elitist book bag proclaiming the words: "Speak English, Dress Italian, Drive German, Kiss French, Smile Southern". (Speak English? really? Really. Why would a world-renowned hotel have a bag like this? Seems small minded.) The pool was nothing more than a luke-warm lap pool, and there was no jacuzzi, despite the fact that management decided to leave the old hot tub's signage up, ostensibly just to confuse guests. Accommodations: My room had a useless long hallway with some random stains on the wall. The bathroom was cramped and had no rainforest showerhead. The bed was comfortable, and the room in general tastefully appointed. We did have a bug in the room at one point, and when I captured and reported said bug, nothing- at first- was offered to us for our trouble. It is undeniably awkward to have to ask the staff of the four seasons to compensate for an uncomfortable thing that happened, especially when it's really no one's fault, but there we were. Housekeeping did arrive promptly and changed the sheets (as the bug was found on the bed) and then the head of housekeeping called and offered to comp our bottle of champagne, which was sweet. The food, as I mentioned, was quite tasty and of good quality, and again, very prompt... perhaps a bit too prompt in the case of my burger last night which was undercooked and practically mooing on the plate. Again, they offered to make me another burger, but I declined as it was too late. Now, I'm not one to usually write scathing reviews of luxury hotels; I'm a teacher, and I like to treat myself every quarter- if I can- to something extravagant and special. Usually, the Four Seasons does not disappoint! I've stayed with San Francisco, Scottsdale, the gorgeous Santa Barbara, and now "Silicon Valley"... but if you're looking for their signature luxury getaway, stay away from this particular hotel. A friend said, "It's like this one got dropped on it's head and can't recover." Instead, go just up the road to the Rosewood Sand Hill, or just stay in San Francisco. You would think a hotel that Bill Gates owns half stock in would be a stand out in Silicon Valley, but it's completely forgettable-- or at least, I hope it is. I don't want this experience to taint my other wonderful Four Seasons stays, past or future! Disappointing experience.

5/8/18 UPDATE:
After I posted the above review, management did contact me and very graciously offered a complimentary stay at a date of my choosing... however, when I called to schedule said stay, the manager I spoke to seemed like he 1) didn't know who I was at all, and 2) told me they had no room for me. I was made to feel incredibly foolish. At this point, frankly, I'd rather pay to stay anywhere else than stay at the lame and incompetent Four Seasons Silicon Valley for free. It's simply not worth the hassle and hollow, illusory, faux "service".