UPDATE:

UPDATE:

We decided to give them another chance and had a much better experience. We ve been keeping our business here for a couple years now, and are happy with the products we receive!

Original:

After 3 reprints and 4 trips to their location, we were still asked to pay a small upcharge in paper change which finally solved the issue of needing to repeatedly reprint.

We started with posters that looked very faded and the color was off. After admitting the calibration was wrong, they reprinted. The second batch had posters that turned out with different color tones on the same image and even one that had a scratch on it. Giving us a clearly discolored and damaged product twice was pretty unbelievable. Their machines clearly weren t printing correctly, and their next solution to fix the problem was to change the type of paper, and that did work, but they weren t willing to cover the small difference, or offer any sort of refund for the multiple reprints, over 150 miles we had to drive due to all the trips to their store, and the product being many days late.

The only thing saving them from one star was their kind and helpful front desk staff.