Frank Reitz

Review of American Veterans Aid

After reading the glowing reviews of this organiza...

After reading the glowing reviews of this organization, I expected more from what my family received from them considering the cost for their services. Their responsiveness to the customer leaves something to be desired, both electronically and via the phone, during the process of application. We found communication with them to be difficult because you were handed over to a different associate at different parts of the application process. The directives we were given were sometimes ambiguous and we had to have them explained in greater detail.
Our family was told the company had a team of experts who would prepare the application. Unfortunately, one of their experts dropped the ball and didn't place a "zero" in an appropriate spot on the application and our application was delayed. Attempts to discuss the matter with them (voicemail) were ignored and we are left to finalize the process on our own.
Our family does not recommend this organization.