This was a very disappointing visit. We are HHonor...

This was a very disappointing visit. We are HHonors members and mostly stay at Embassy Suites. We arrived following a pretty decent snowstorm that only dropped about two inches of snow.

There was a single bartender on a Friday night, which for the managers reception, meant you got one round of drinks in two hours. The snacks were ok, but the celery in the veggie tray was brown and rotten looking. We called room service, which never answered. We called the front desk to find out what was up with room service. They told us he'd call us right back. We're never got a call, not for room service and not to follow up with why we never got a call.

There were 4 of us in the room but Embassy regularly only stocks the room with three towels. We asked in our online reservation for extra towels. That didn't happen, so the 4th person who showered got to use a wet towel the first morning. As housekeeping was cleaning our room, I explained that we had 4 people and asked for extra towels. She cleaned, made the beds...and left three towels. So this morning, the last person got to use a wet towel, again.

All around, the service from the staff we interacted with was extremely lacking. Not at all what we expected from this brand. There is a Hampton Inn nearby. We'll stay there next time.