Please for management to pay more attention to the...

Please for management to pay more attention to the human resources, well ... be more professional, I already made a reservation a day before staying, uh, we came to the children at 15, it turned out that the room was not ready and we were told to wait and blah blah blah ... In this situation, they have to be more aware, how do you do that guests don't have to wait long, especially if I have children and I already said, if I bring 2 children! And what is even funnier is "the person" instead blames the guest why don't you confirm first if you want to come?