I was trying to purchase something over the phone ...

I was trying to purchase something over the phone and was told they had the item. Well I was transferred to Men's sportswear to complete the order but unfortunately the person I spoke to on January 2nd at 5 PM Pacific time was very rude and didn't want to complete my order. She just told me they didn't have the item yet she didn't even bother to ask me what size or color so how could she know if they even had it? I was told by the first person they had it and this second one from Men's sportswear said they didn't. I doubt she even bothered to look.