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Brittany VanHorn

3 years ago

Terrible. Threatened to cancel us11 days before th...

Terrible. Threatened to cancel us11 days before the wedding. Policy change, bad communication, and rotating door of employees are the only constant. Beautiful facility. Terrible management. Horrible experience.

Response to Owner:
Hi Owner. The bartenders and waitstaff were fabulous. Only a couple hiccups the day of. Unfortunately, repeated broken promises, sudden policy changes, and a revolving door of staff kept us stressed out for a year leading up to our wedding. We have all our plans in writing still and notes of when each plan was approved by the staff and owner and then when it changed, as close to the event as 11 days. We were accused of damage that I had seen in that room 2 weeks before we supposedly caused it. Planning this event was the single most stressful time of my life. If I could go back and do it all over again, I wouldn't even look at the Avalon facilities at all.

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