I recently contacted Urban Sanctuary to ask if the...

I recently contacted Urban Sanctuary to ask if they could extend a gift certificate because of the pandemic, and the assistant spa manager wrote back that after "careful consideration," the owners had so generously decided to give me an extra 60 days. Given that we are in the middle of the worst days of the pandemic and our two local hospitals are overwhelmed with covid patients at the moment, I found this a little ridiculous. The gift certificate is already paid for, so I don't understand why it's a problem to extend it; it's not as if they are losing money. The email read like the owners were doing me a favor.

Moreover, my friend told me that she had also contacted Urban Sanctuary recently to extend her gift certificate, and they credited her account and told her that the credit wouldn't expire, no questions asked. I find it bizarre that the managers are crediting some people's account, but only extending gift certificates by two months "after careful consideration" for others.

Don't go to Urban Sanctuary, go to Spa Collective instead on Prince Avenue. They have better prices, and I find the quality of the services to be much better as well. The people who work at Spa Collective are wonderful too, and I always have a pleasant experience. I used to go to Urban Sanctuary more often because it was closer to my house, but I will definitely be heading over to Spa Collective from now, and encouraging all my friends to do so as well.