Errolyn McDowall-Lindor

Review of Massachusetts Eye and Ear

Very bad experience today with the customer servic...

Very bad experience today with the customer service. We ve been waiting in the MEEI Emergency Room for a little over two hours today. We saw a few people (like 6 or 7) come and go so we decided to ask how many people were ahead of us. The young lady said one. After she told us that, there were four people called ahead of us. I m assuming that everyone could ve been been at lunch at the same time but that is unacceptable. Everyone else that was here before us was seen promptly. The ladies at the desk were loud and making smart remarks saying that there is no time limit here . Wasn t a good experience.