Signed up for internet service online, got the con...

Signed up for internet service online, got the confirmation email and everything. Then I go to the store to pick up my modem and they say they have no record of it. Long story short their website is useless, lets you sign up and tells you it charged your card and to go pick up a modem, all without actually signing you up in any way or charging your card or getting a modem reserved for you. You had one job, Time Warner Cable. For what it's worth the people at the desk in the TWC office were very nice and helpful, even when i walked in moments before closing, so just make sure you talk to a real person because their automated system is pure rubbish.