Michael Keehn

Review of Youngblood Nissan Chrysler Jee...

Bought a certified Nissan Rogue 2017 in January of...

Bought a certified Nissan Rogue 2017 in January of 2019 with 29k miles. Sunroof was not draining due to a clog . They stated it was from outside debree . No visible leaks in car and all the sudden the car smelled terribly of mold. My wife is pregnant and also have a 2 year old who rode in the car. They advised this was not covered and was considered normal maintence. Car also had a safety recall for the brakes and when I took it in for the mold they said they would complete the recall as well, recall was not done. Mold not removed and they tried to charge $250 for unclogging the sunroof drain (chase did knock $50 off though to make it only $200 to unclog the sunroof drain) after arriving to pick the car up the manager decided to not make me pay for that due to situation not being handled right by his employee. Next day service rep chase wells called and said he could fudge the paperwork so instead of the $500 deductible it would be about $200-250 to get the mold out through my insurance. Chase also said unfortunately it could be a design issue but unfortunately they don t have a lot of say in how the cars are designed. He has an Acura TL with a sunroof and hasn t had this problem so he understood my frustration. Nissan or this dealer does not seemed committed to my family s safety. I called Nissan consumer affairs and a week later after reviewing the case they advised they would not be covering the cost to get the mold out. They did recommend my wife and son should seek medical attention if they had breathed the mold in. I am very thankful for their recommendation on that! Although they didn t handle the issue with the car I am always glad to get any medical advise that is free of charge, I m going to advise my physician that our visit was recommended by Nissan to see if he can fudge the paperwork to get me a better deductible. I am now having to seek an attorney to make this right. I would not recommend buying a Nissan or using Youngblood auto group. However if you like people who don t stand behind the cars they sell and want you to pay a lot of money for issues arising from having your car outside I would recommend them. I guess Nissan rogues with sunroofs are just a better indoor car so just avoid using the car outside if you can.

Update: took car to local shop and they are getting mold out for $350 total. With Nissan I would have had to file with insurance and pay a $500 deductible to have the mold removed, makes me wonder how much money they stood to make off my insurance. Unfortunately I am still having to pay $350 for an issue they would not address. I really wish they would have done my recall when my car was there because I can t trust this service shop with my car from here on out. Read other reviews of customers bringing cars in and leaving with other problems or my favorite the car with 5 recalls which they couldn t complete all of either.

After Youngblood response: you stated you did not charge me for the initial work. That is weird because I have the bill still in my car for $200 that you allowed me to charge on my card before your manager decided to have your cashier refund me. If this is my responsibility and not yours acting as an agent of Nissan, why would you admit fault enough to refund the initial charge? The car had one inch of sitting water in the floor board and was about to start hitting the computers and amplifier of the car and causing additional problems. The issue arises from a faulty weld and seal on the passenger side. We have a mister quick shine membership and wash the car once a week. From the under spray wash it caused water to collect in the floorboard of the car. Is that considered normal maintence to have your floorboard drained of water? If so please direct me to the page of the owners manual where it tells how to handle this. Also any reason why the brake safety recall was not completed as I was told it would be? Would you be interested in purchasing the car back? I respond publicly just so you can show your commitment to customer satisfaction with your response.