Melanie Galuten

Review of The Westin Hotel Tokyo

Updating from recent April 2019 visit. 1st review...

Updating from recent April 2019 visit. 1st review was November 2018. Charles Jack the GM is a genius as far as I am concerned and his lovely right hand Ai Watanabe was incredibly warm and helpful. Here is new full review:

We have stayed at this wonderful Westin many times, as a family and as a couple. So the love of the location, breakfast and hotel itself goes without saying. This past trip was a 16th birthday celebration with my son - a mommy-son trip, hubby was left home. I was sporting a cane from a recent broken bone so having the helpful magnificent STAFF made the stay so much easier! Such a wonderful welcome from Lit Yee Shin. VERY helpful, kind, warm help we consistently got from Ai Watanabe. A lovely Aussie helped me with the bags and he is always great and helpful but I don't know his name. Before we even arrived the concierge team in advance and during the stay was top notch: Nami, Jun Kamimura, Daiki Takahashi. Mai Doyachi in rooms was very helpful making sure that we got the right room (two beds) Akemi ITO also very nice. Jim Woodrow and Rifcy Muhammad seem to act as hosts/customer relations. Rifcy on my last trip and on this trip in November was incredibly helpful especially this time because of my injury. Also helpful was some solo mommy 'down time' at the Compass Rose. The place feels like 'family' to me after all of our trips there: Mr. Taishi Miyazato and Mr.Takumi Kobari and Rina Kawaida are great. Mr. Miyazato and Mr. Kobari ALWAYS go out of their way to make the guests feel welcome and happy. The cocktails they create are works of art. Wish I drank more than just scotch on the rocks. ;) Mr. Miyazato and Mr. Kobari truly are highlights for me. Not only on this trip but in past trips with my husband who also loves them. Our room was fabulous with a view of Mt. Fuji. We can't wait to return...perhaps another November trip, this time with the whole family. BIG kudos to the General Manager! The Westin is a 'destination' for our family. Thank you for making it so.

NOVEMBER 2018 Just back from ANOTHER amazing stay at this Westin. Great location, superior service, nice rooms. Love the breakfast. This is one of our fave hotels in Tokyo. Excellent management from Mr. Charles Jack. Jun Shujita in reservations is continually fantastic. Last time we had a fab view of Fuji-San from our room. The Compass Rose Bar has great views and is well managed by Mr. Taishi Miyazato and we love the bartender Takumi Kobari. The Ebisu station is nearby making it easy to get to/from. Yebisu Gardens are right there with a department store (with food court/groceries in basement) so that is convenient. There is also a Starbucks if you need a familiar coffee fix but I prefer the Tokyo 'Excelsior' ...coffee is great. There is a post office in the nearby building which is IMPORTANT because that is where ATMS in Tokyo are.