I saw this website had 2 stars and I was a little ...

I saw this website had 2 stars and I was a little scared to make the phone call, but I did and my experience could not have been better. I called the Civil Dept. to check on service of papers. I spoke with a very helpful, very polite Dty. Buchanan who went over and beyond to help me!!! Anyone needing help in this department should be so lucky to have Dty. Buchanan assist them.