Alisha Mixon

Review of Lansing Public Library

I love the Lansing library the staff there is alwa...

I love the Lansing library the staff there is always great and helpful! The place is always clean and quiet. Every time I enter the library I'm greeted with smiles. When I leave the library the staff says have a good day! This makes my heart melt. However, I had a horrible experience today with Sherry I asked for help multiple times. I apologize for asking for help. The first time I asked for help she was talking to a coworker about how to crochet. I kindly waited until she was done talking. I said excuse me can you help me. She couldn't figure it out so, she called the tech guy. He was a huge help! I ask Sherry for her assistance one last time, by the second time she had an attitude, she starting being rude and deleted my school work. I'm in school working towards obtaining my Master's Degree I have been working on this assignment for 4 days I left the library in tears. All my hard work was DELETED by Sherry. She did not apologize or have any sympathy. How would she felt if someone did this to her daughter or granddaughter? I have never had a bad experience the whole 10 yrs I come to this library until today. I'm sad, my eyes hurt and I been crying since I left the library at 11:34 am. I did not have a pleasant experience and I regret asking Sherry for help.