Bergenfield Auto Mall

Review of ACV

Dealers BEWARE*** I have been purchasing vehicles...

Dealers BEWARE*** I have been purchasing vehicles from ACV for about 2 months now. Within that time I have made about 15 purchases from ACV. After waiting for one of the vehicles to be transported for about 2 days, they told me it would be another 2 days. After those 2 days , I was then told it'd be another 2 days, and then another 2 days. After waiting for the vehicle to be transported for 10 days I was finally told that ACV had double sold the vehicle all while they were still in possession of my funds. The following vehicle I purchased, after waiting ANOTHER 10 days, I was told that dealer was not able to sell the vehicle as he was waiting on an insurance claim. On October 29th, I purchased another vehicle. I was given the run around yet again. ACV confirmed that the vehicle would be in my possession within the following day (October 30th). Between the 30th and today (11/15) i had made several calls in order to acquire the exact location of the vehicle I had purchased. After about 2 weeks time, I contacted my area manager to explain my disappointment. I was told that they understood my frustration and that I had every right to cancel this transaction as it was not brought to me within the time promised. I made it very clear that if i did not have the vehicle in my possession by the 14th I was not going to accept the vehicle at the time of delivery due to having a right to cancel the transaction. This afternoon (the 15th) the transporter arrives on my lot with the vehicle and explains that he must leave the vehicle as he was instructed by ACV to do so. I was contacted by a sales rep named Jeff and was told that I COULD NOT CANCEL. I was completely mislead and misinformed. The customer service and transportation team is extremely unaccommodating and impolite. Please be aware : they are misleading and and dishonest.