Dave W

Review of Mosaic Residential

I have now lived at Watersong Villas for close to ...

I have now lived at Watersong Villas for close to a year now which is owned/managed by Mosaic Residential. I have been disgusted with the customer service that I have received from the leasing office. At first the leasing office is welcoming and will promise the world to get you to sign the lease. When I signed my lease I was told the apartment was in the progress of renovation (to look like all the pictures you view on the website) Well after 10 and a half months I would say 75% of it was completed. The maintenance staff is honestly awesome I have no complaints about them directly but it seems hard to do your job when the leasing managers decide what is priority and what isn't and occasionally forget to pass the message on. It honestly feels like a completely different apartment complex from the day I toured it. It seems like they don't understand the meaning of customer service or the meaning of respecting the needs of tenets.