Where do I begin? I was very excited about startin...

Where do I begin? I was very excited about starting my program at UMUC. A few years ago, when I was a Medical Center Manager, I sponsored a workshop at my center. I reached out to UMUC to have representatives come out to encourage staff to further their education. I was impressed and kept in mind, when I decided to return to school, I would attend UMUC. The fact that they catered to veterans and have online courses was a HUGE plus. Fast forward three years later. I complete an application. I wanted to attend the October session. In short, no one reached out to me for next steps, I had to call. The young lady Keshia in admissions, was very short, curt even, and didn't seem interested in answering any questions. A few days later, after emailing Keshia with no response, I called back, the young man I spoke to was more helpful but did not follow-up with my Academic Credits Draft. I completed the survey and expressed my dissatisfaction. A "manager/lead" Christen Park said she wanted to reach out and see how she could make this right. I replied and stated I would love to speak with her because I really wanted to speak with someone. Another week goes by, NOTHING. I reach out to her, and the same young lady answers and says Ms. Park was not available and there was no way for me to leave a VM. At this point, I said I wanted to withdraw my application, at which she told me to send an email. I did. Two days later, on a Saturday, I receive a phone call from admissions for next steps. This school is a complete joke. I reached out to another school, they called me within 1 hour. And talked in length answering every single question. I will take my VA benefits to this institution. Cost more, but you get what you pay for. Signed a frustrated Veteran. NHS