Wow. Just had an amazing experience with these peo...

Wow. Just had an amazing experience with these people. Had AC unit go out. The thermostat said "Fault" which usually means an electrical issue. Called A#1 and they sent out a team that were more salesmen than repairmen. They said that they would do a complete system check and they would confidently diagnose any and all problems. They said there would be all sorts of guarantees, such as "apples to apples" price guarantee, quality workmanship guarantee, $500 no frustration guarantee, and a 1 year 100% satisfaction guarantee. They said, after checking the ENTIRE system that I need to replace the coil on a three ton unit that was 6 years old, and gave me an estimate for $3,003. The price seemed high but there was the "apples to apples" price guarantee. So a single tech came out the next day and replaced the coil in just under 2 hours. Later, I checked online and found out that the retail price of the coil part for my make and model AC unit was just under $400. This was confirmed at two retail websites.
Well two days later the AC unit went out. The thermostat said "Fault" and the same EXACT problem arose again. I called A#1 and they sent two techs out. Right away they brought me to the outside unit, and said: "Here is your problem! These wires are obviously fried!. The wired are rubbing up against the metal box!" It was obvious to me that the wires were fried, and I know the original techs had checked out that wire box when they did their system check. When I got upset since I had just paid $3,000 to fix the "problem", they started backtracking and hemming and hawing. They got on their phones and were talking to HQ. Later, they came in and said they had it running. I asked them if they had fixed the wiring problem and they said they had not, even though I had TOLD them to fix the problem. I went outside and looked and apparently they just wrapped some tape around the wires instead of rewiring the box. Needless to say I sent a scathing email to A#1.
Got a call from their "peacemaker" today. First, I brought up the exorbitant cost for replacing the coil. Parts: less than $400. Labor: less than two hours. Charging the system, 5 pounds at $75 a pound, or $375. I said that if labor was at $200 an hour, they overcharged me by at least $1,000. What about the "apples to apples" price guarantee? He would only say that their profit is only 10% and that they could not charge less. At their rates, the LABOR WOULD BE $1,100 AN HOUR!!
Then we talked about the negligent inspection by their original people. They gave a 100% satisfaction guarantee that their work would be done professionally and properly. But they "missed" and failed to diagnose an obvious electrical problem that showed obviously burned wires, a PROBLEM THEY REFUSED TO FIX BOTH THE FIRST AND SECOND TIME AROUND! When I asked why did they not fix the obvious problem he said that is "separate" and will cost more. So they failed to properly diagnose and inspect the system but instead sold me a coil that was not the REAL problem! THEY HAVE YET TO FIX THE REAL PROBLEM!
I said that the unit will probably go out again in a few days and he agreed. WOW. He continued saying how they only make a 10% profit, never addressing what was a reasonable hourly rate would be. So for them to make a 10% profit they must charge $1,100 an hour. He had no comment about the "apples to apples" price guarantee. Just kept saying they only make a 10% profit. Must have said it 10 times. He offered a refund of $250, even though the express written guarantee had a $500 No Frustration Guarantee. I was obviously overcharged and they failed to honor any of their guarantees that touched on the issues. Finally he said "would you like us to come out and pull out the coil?" At that point I hung up. Guarantees dishonored, grossly overcharged, refused to answer basic questions like what is a reasonable hourly rate, negligent diagnosis, unnecessary repairs, and no closer to real repair than when the problem first arose. I will be taking them to small claims court and I will publish the verdict.