The hotel is taking good Covid precautions. When ...

The hotel is taking good Covid precautions. When I called to book the room the man that helped me was very courteous and helpful. He answered all my questions and knows the area very well. When you are visiting a place for the first time that is important. The decor is beautiful. It will make you miss Japan if you have ever been lucky enough to visit or live there. The toilets are Japanese style and in their own room which I really loved. The showers are amazing. The tea/bar area has a nice kettle and tea pot you can use as well as a Nespresso machine. There are no electrical outlets near the beds so bring an extension chord. The staff is very nice and tried to meet our needs which are pretty standard but they fell short. I think this may have something to do with Covid so I might come back after Covid to experience what it is like to stay there during a time of normal operation. I think they may have cut the staff way down which is understandable. I tried their "text concierge" service at their urging but they never responded. I called downstairs at 8:30pm because the television stopped working and they never answered. I tried calling from my cell phone and got voice mail. For $500 a night I was expecting more but it wasn't bad.