Started off great, lady who checked us in at recep...

Started off great, lady who checked us in at reception Shana was lovely and really helpful, we were quite early for checking in and as our room was ready Shana was very accommodating.
Room was nice and clean and great sized TV. Only one pillow each provided tho and they are quite flat but bed is comfy.
We were advised at check in we didn t need to make a reservation for food we just walked in.
We came down at 9pm and staff avoided us like the plague. Literally walking around us as we stood at the entrance to the bar waiting for service or instruction. We had to go to reception and ask what the situation was as all staff were avoiding us, we were instructed to find a table ourselves, eventually we did and were sat for 10 minutes before we got someone s attention, we were advised there s no menu to go look at the one at reception, then we were advised it s too busy so they re not taking orders for another 20 minutes and that we can t order a drink while we wait because it had to be ordered with the food. So we were to sit there with nothing in front of us because as the waiter stated there s a massive back log in the kitchen because everyone decided to book into here just so they can eat inside
We were sat there for 25 minutes before we could order.
After ordering drinks and food (together as instructed) we waited a further 15 minutes.
I appreciate staff being under pressure and busy and also the pressure with restrictions but we were made to feel like we were a burden and that our custom wasn t wanted.
The food was absolutely gorgeous in fairness, and the waiter was lovely.
The breakfast was inedible but the individual pastries were nice.
Wouldn t rush back