Angel Covillard

Review of Mackenzie Health

I visited the emergency department of the hospital...

I visited the emergency department of the hospital with my husband few nights ago due to a suspected miscarriage. Sorry for the lengthy review...
First at the triage, the nurse tried to reassure us by saying bleeding and cramps are normal, which was kind of her. But she assumed that I was reading too much on what to expect and I was not serious about my conditions. So then we waited to be registered patiently and after numerous new patients came in and being registered, my husband finally went to ask if they were planning to register my visit. Felt like they just forgot about us...
After registration, I was called into the room quickly. It was a mess in the waiting room...still with used supplies from the previous patient. The doctor arrived within 15 min to ask a few questions and then I was sent to do blood work and ultrasound.
At the treatment room, it was even more messy. It was a super busy night I understand....there were zero chair for patients cause a lot of family members were there as well taking up already limited space. I think there should be signs encouraging family members to stand or wait outside because I wasn t the only patient having to stand and wait.
Blood work, I told the nurse my vessels are thin so usually nurses tend to use thinner needles. The nurse tried twice and couldn t get my blood and after she pull out the needle the second time, she just left! I was siting there blank....pressing my my wounds. Minutes later another nurse came to take my blood.
Ultrasound, it was the only department I felt like I was being treated like a patient. The tech was kind and she took her time to explain the procedure needed.
After hours of wait, we heard the nurse told two different doctors that it was our turn next but they were both relatent to deliver the bad news. Very unprofessional and insensitive. When the doctor was finally there, he said they couldn t confirm anything and I should go back to my family doctor in a week to find out. But I insisted and asked for the blood work results, and realized my levels were declining suggesting a miscarriage. Not only the doctor didn t suggest any treatment and he just swiftly left our room at that point. His name is Dr Rauchwerger. We wished the doc would educate us on what to expect following a miscarriage and if we needed to return to ER under what situation.
Is that how a health care provider should be?