Gary built the pool in 2005 and we have used their...

Gary built the pool in 2005 and we have used their pool services in the past and have been pleased until recently. The service department has gone to crap. I wanted to discuss the work and feedback a tech provided in December 2014. I to spoke to the manager Brian Diver once and he stated he would have to research the incident and then call me back but never did. I have called repeatedly leaving messages with some female that states "he just left" or "will be ion the field all day but I will have him call you when he's back in the office" My inquiry if he had a cell phone he can use just got more " he'll call you when he can " I contacted the manger by email and still have not been given the courtesy of a call.
Very disappointing, their service department was phenomenal for years but no longer. Noticed looking over the google reviews their overall ratings seem consistent with my observation the company has changed for the worse.