Got 3 uses out of The Black Series cordless shaver...

Got 3 uses out of The Black Series cordless shaver. Now it just don't work. Light shows it's charging but won't do ANYTHING. Called the customer service# today just before 11am ad got a recording instantly saying the business hours were M-F 9am-5pm and to call back during regular business hours with no option to leave a voicemail. I emailed the address listed under General in the contact section of website, hopefully will hear back.