Bill D

Review of Ocean State Veterinary Special...

This review will not let me give them a zero. Cust...

This review will not let me give them a zero. Customer service absolutely abysmal. Not really sure if the care I received was what I paid for. Went to check out with my dog, stopped at 8 10 for a 9 release was told she would be ready for 9. Got there at 9, checked out by 9:05, paid the bill with no real explanation, 15 minutes later a customer comes in after us, and their dog is out of the back in 5 minutes, we are still waiting at 9:30 I approached the desk where all the girls are having a party with three puppies and express my displeasure and why I am not checked out yet. Finally one of the girls says she will get us checked out, she says one of the discharge technicians has left, she apologizes gives us some paperwork that we read to try to figure out what we are supposed to do. Now understand we have a $2,000 bill we just paid. The doctor that gave me the initial information on Stella told me they would have 2 days of medication so I could get her prescription filled. They had none of it. Stella still had her IV and catheter in at 9:45. We left with Stella requiring medication at midnight they would not give me the required medication for her. All questions for the doctor where directed for us to call her in the morning. The doctor and discharge Personnel we're not there. I will never go back to that place.