It is a pleasure to write a letter of recommendati...

It is a pleasure to write a letter of recommendation with a ten-star review for the staff at ILC Travel Outfitters. Let's agree there are lots of brands and models of luggage and travel accessories to chose from. Mark and Becky excel in this profession because they first seek to understand the needs of their customers instead of just asking for a sale. For Mark and Becky, customer service is a lifestyle, not a special event. Both understand that customer service is more than remembering a name. They learn the needs of each customer and then focus on the very best solution to exceed those needs.

To keep it real, I recently accepted an overseas assignment with my employer. After checking, it didn't take long to realize I would need more luggage to make the move. Becky took the time to understand the items I would be shipping. This allowed her to recommend a bag that I would have completely missed. The two bags I purchased surpassed every expectation, including at a favorable price.

Mark & Becky, THANK YOU again for not only a great customer service experience, but also for keeping your doors open during these difficult times. Keep up the great work! See you soon when I return from Africa!

Ryan