Perez Cross

Review of Carleton Hotel of Oak Park

Arrived after midnight (due to a delayed flight, b...

Arrived after midnight (due to a delayed flight, bad weather in Orlando) to an unsmiling and less than welcoming front desk rep. He did get me checked in ok and I was able to find my room. However the room key did not work and after several attempts had to call the front desk rep. for help. I was able to get in after but the key remained the bug issue for the rest of the stay despite having new ones provided. Otherwise the room was comfortable and bathroom clean. Had reservations about the carpet but no surprises was had. The bright spot was breakfast in their restaurant. The service and food was great and is the reason for the 2nd star. I checked out early due other reasons but the front desk going out seemed even more unfriendly than checking in. Summary the front desk needs retraining in customer service.