Took me ages to get to an operator and when I did,...

Took me ages to get to an operator and when I did, he told me that he couldn't help me with my query.

I need to travel to the US to film a promo, needed to confirm if i'd need a visa type O or P or if B-1 would do (we'd be travelling with filming equipment) and he told me that it was up to me to decide what type of visa i needed.

Incredible.