Scott S.

Review of The Ford Store San Leandro Lin...

It's a little confusing when you first arrive for ...

It's a little confusing when you first arrive for service. I think signage indicating something like "Welcome...Please turn off engine and a service advisor will be with you shortly " would be nice.

Paul was great. He explained what was going to be done to my car. In fact, each time we spoke he took his time to explain and answer my questions. He was busy but didn't rush you.

I don't like the layout of the lobby. Too crowded and challenging to flow from the door to Cashier, parts, etc. Also walking in you don't know where to go. The morning I arrived to drop my car off Paul told me to go to the cashier however the gate was only partially opened and the first of the office seems perturbed that I have been directed There When apparently they were not open yet. However, there were no hours posted.