Jamie Elliott

Review of Now Larimar Punta cana & Secre...

We stayed at Secrets Royal Beach from July 14-July...

We stayed at Secrets Royal Beach from July 14-July 20, 2013. The beach was gorgeous...The resort...not so much. It was nice and everything, but the service was not very good. The first morning we ran out of toilet paper, even after housekeeping had already come and didn't put any extra rolls in the bathroom. Also, housekeeping took our wash cloths and towels and did not replace them. The room was very hot and there is no way to control the tempurature.
We read there was a dress code at the restaurants at night so we dressed the way we were supposed to even though we would have much rather worn shorts and flip flops only to find they let you in no matter what you wear.
The food was not very good, very bland and not much of a selection. Every place we ate had few choices. Oceana was my favorite place to eat, only because our server, Ramon, was very nice and attentive.
No matter what bar we went to whether it be the lobby, pool, Moments, etc we always had to wait a while to even ask for a drink. It's not even like it was busy. When we did get a fozen drink it was watery, not frozen. I did notice they would say hi to you if you fashed cash at them.
We felt like the staff was just "going through the motions" and didn't care about customer service at all.
I will say Mr. New York was fun. He made sure people at the beach were entertained when he was around, and also at the pool at 4:00 when he was around.
I won't be going back to Secrets because of the lack of attention and lack of service.
We were told we could use our resort coupons at the spa, not true. We were told we could use our resort coupons at the casino, not true.