So far, Rockford Mutual Insurance Co has provided ...

So far, Rockford Mutual Insurance Co has provided good service. My agent is Andy Ferrera and he is extremely helpful, responsive and a pleasure to work with. I have auto payments from my Credit Card and was contacted by my agent that the expiration date on the card has passed and I need to contact him or the company directly to update ASAP. I immediately called Rockford Mutual and updated the information. They charged my Credit Card and sent me the receipt within seconds. I asked about any late charges or fees due to the mistake just knowing how some companies work. The person on the phone said that no charge was added to this payment, BUT there would be a $15 late fee on the next bill. She then stated that Rockford Mutual doesn't normally waive late fees, but she would do it this time since there hasn't been a late payment in over 2 years. Thanks Rockford!