W

1) The communication from the staff was horrible.

1) The communication from the staff was horrible.
2) We paid for two Swim Up Suites with Butlers for ourselves and our friends. The cost of our trip was over $12,000 and we received one butler half a day, average food, poor customer service.
3) We never received anything special for our Honeymoon Package. The website promises A Bubbly Welcome that happened on the third day of our trip and was the exact same as non-Honeymoon guests, A Romantic Gesture of flower petals which were fake, and a delivery of fresh flowers and decadent breakfast in bed one morning of our choice which we did not get and did not choose.
4) We never received any towel animals, balloons, or nice gesture from our butlers. We didn t even meet one until the very last day and Mikal did absolutely nothing for our entire trip. When completing our pre-trip butler questionnaire, we requested pinot grigio. We had none in our room and had to go get it ourselves. I still cannot understand the point of this questionnaire if they did nothing with it.
5) When you break down the costs of this trip, we literally paid right around $1,500.00 per couple per night for a nice room, average food, good drinks, and terrible service.
6) My husband and I got one honeymoon and we decided to spend it at Sandals Montego Bay based on recommendations and online reviews. Instead we got a disaster.

Comments:

No comments