I'm the bride's maid of honor who was planning eve...

I'm the bride's maid of honor who was planning everything and knew all wedding's details.

We decided to order the bridal dress from Bisou because everything seemed smooth and reasonable from the start. The manager was very nice and helpful. But everything was turned after the order was ready. The dress was ordered in November 2017 and was ready by April. However, bride's first appointment was booked only in June. From the very first, salon knew the wedding date was on Augest 19th. After 5 sessions of altering the dress, the dress was only ready the day before the wedding, August 18th.

On August 16th, the bride was really stressed and she was crying, while her wedding was in 2 days. Since she had no time the day before her wedding, she finally couldn't make it to pick up her dress herself.

This shouldn't happen to any bride who is expecting her special day. I found the salon very irresponsible at that time. Once I asked about the delay, I was told because the salon was very busy and took a lot of orders at the same time. BUT this was salon's problem. I strongly believe, if they accept orders, should be responsible for it.

We had to repeat what needed to get done on each appointment. they didn t make any changes in the first 3 fittings and only the last 2 fittings they made the changes we had asked them.

Although from the very first appointment dress was too long, the height was not adjusted till the 5th time!!!!! The veil was also ready to try only the last session, two days before the wedding!!!! It was a waste of our time going their so much.

After spending 7K+, I didn't expect such a chaos. I also paid 700+ for alterations, and interestingly was told by the store's sale manager that I was snappy only because I didn't think it's fair to spend such amount of money by the stress they caused to us!!!! Also the way that she led the conversation was so dissapointing.

At the end what was heartwarming was that the store manager called me the day after the wedding to find out what was going wrong. I appreciate her attention, care and professionalism.

Hope no other bride goes through the same experience. If you're a bride and feel something is going wrong, I recommend to ask for the manager and let her know what is your concern ASAP :)

I should add the dress was stunning and the bride enjoyed her night. I appreciate all efforts put into altering the dress and making it fitting amazing.

Cheers,