Absolutely awful in most ways. The one redeeming q...

Absolutely awful in most ways. The one redeeming quality here is that the people are generally nice and helpful enough... if you ever manage to talk to an actual person. Otherwise, be prepared for long hours submitting and resubmitting forms, explaining your income/living situation 5 different ways, and generally being unable to force through any change on your account without taking a full day to ensure it happens.