If you're looking for a hotel that is very differe...

If you're looking for a hotel that is very different than the photos online will have you believe, coupled with a staff that is uninterested in your stay, and upper management that simply doesn't care... look no further!

We had a terrible stay, first being placed in a suite that had no working heat. We were moved to another room after a worker spent 90 minutes trying to fix it. The whole ordeal delayed our dinner plans in nearby Tarrytown. The valet misplaced the keys to our car, forcing us to Uber, and after the entire debacle, management refused to waive the valet fee upon checkout the next morning. I called after we got home and asked to speak with the general manager of the property, who sided with the front desk manager, and said that valet charges are non-refundable. Stay away from this place!!!