Kyle McClanahan

Review of Lithia Kia of Anchorage

Sales department will do anything for their custom...

Sales department will do anything for their customers. Buying my car was easy peasy. Worked with me on my needs and got me into a vehicle quickly.

Service department is atrocious. I went in for my oil change, and the first thing I see when I get back in my car is the Oil Change Required notification. They reset it, and then I notice that someone had reset my Admin Key to a MyKey , adding a speed limiter to 80MPH, and a volume limiter for the stereo. They deflected blame for a while (there was literally NO reason for an oil change for someone to be tinkering with the system options on the steering wheel, which is how the key is reset. It took them over 45 minutes to basically tell me you have to go get your other admin key(thank god I had a spare at home) and reset the key yourself . Took me 2 minutes and a YouTube video to figure that out myself.

I will NOT be going back for service. They also did their inspection , and didn t note the Low Tire Pressure monitor that was on when I brought it in. They actually cleared the alarm without checking the tires and didn t say a word about it.

I do not trust them.