Anthony Korzeniewski

Review of Mosaic Residential

I moved in to my apartment complex in March 2013, ...

I moved in to my apartment complex in March 2013, choosing it over about a dozen others for a number of reasons. At the time, Riverstone was the owner/manager of the property, everything looked wonderful and -- more importantly -- everything worked. I happily signed a second lease a year later, I believe that was right around the time Mosaic took over. They proceeded to just coast on their well-oiled machine while failing to keep up with the "oiling," and as a result everything slowly degraded.

We used to have an awesome on-site maintenance guy, we knew each others names and if I ever had an issue I just told him and he took care of it next-day. He left a long time ago telling me the pay was terrible. Makes sense given that I can't even call the maintenance crews of the last ~3 years a joke, because that would be an insult to jokes. This culminated in them failing to fix my a/c three times back in May, the last of which it broke while I was out of town; I walked in at 1:00am Sunday night / Monday morning totally exhausted and it was hotter inside than outside, so I finally gave up and bought a pair of window units.

The treadmill and pectoral fly machines broke back in the spring, as did the hot tub heater, where I shut off the gas line after smelling a leak and seeing an error on the screen -- and was promptly berated by the manager at the time when I reported it, for stopping a potential explosion. All are still non-functional. About 80% of the garage light fixtures, which illuminate the parking lot and are about at face level (read: painfully easy to change) had burnt-out bulbs; I put in one of my own spares near my car so I had light at night and it was the only one in sight from that location that illuminated at night. We had a new manager every 3-4 weeks so they really didn't have any motivation to care. In all this time that no maintenance was getting done, my rent increased by about $300/month since I moved in, because *blahblah*marketconditions*blahblah*

The new management company took care of those lights, along with a car that had been abandoned for months in the visitor parking lot, but my experience with Mosaic has left to the point where I would choose homelessness over living in one of their properties ever again. I'm moving out of the apartment and in to a house very soon and feel really sorry for those who have to clean up the massive mess Mosaic left behind.