Traveled in Feb. The service, food and staff are r...

Traveled in Feb. The service, food and staff are really good and on par with most 5 star luxury brands.
However, my biggest disappointment during the stay was that the pool was not heated, even though it apparently had the option to be. Trident and Oberoi next door have heated pools, as do most hotels of similar stature. However, I'd really want to know why it is not so in a cold month in Northern India. Is it a sly way of denying guests access to the pool during a pandemic. If that is the case then just shut it. Why would you torment your guests with a candy they cannot have.