Karissa Misik

Review of The Omphoy Ocean Resort Palm B...

If I could give this place less then 1 star, I wou...

If I could give this place less then 1 star, I would. When I got into my hotel room there was someone contact on my bed (I don't even wear contacts), a giant clump of hair and someone else's toilet paper and tissues in the trash can with no bag, and goopy crud on the counter top. When I brought these issues up to the staff, they seemed very uninterested. Once they could tell I was very upset they simply moved rooms and asked me to email pictures to them as if they needed proof. Terrible customer service on top of poorly cleaned rooms. Even the floors had a weird sticky film on them. They also charge $30 a day and REQUIRE valet. Very expensive rooms, very expensive food, very expensive parking, very unacommodating staff. The sad part is, I understand that sometimes things arent perfect. If the staff had actually cared and had been apologetic, and done something to make it right, I might be writing a different review.