Awful experience at Wild Waves today! This weekend...

Awful experience at Wild Waves today! This weekend is their "Biggest season pass sale"...my husband purchased online ahead of time to skip the line. When we got there the season pass office was closed and we were told to get in the huge long line along with all the non-season pass and no ticket customers. Even though i already had an active season pass, Siera at the front gate refused to allow entry for my husband. She was very rude to us both when we tried to clarify why he would wait in the line to buy a ticket when he had already paid.
When we FINALLY got into the park, we realized that half the water attractions and rides were closed. The rides that were open were staffed by rude teenagers who yelled and blasted their whistles every few seconds at anyone and everyone.
Tamara in customer service was nice when we expressed our frustration but ultimately said people don't know up for work because it's the weekend, holiday, end if summer, etc so all they can do is close the attractions. I dont understand how they can charge full price and only offer half the services? Then after waiting 45 minutes to get on the Timerhawk, it broke while we were on the ride. No one said anything to us to tell us what was going on. I ended up calling customer service from the ride to ask for help because we were stuck and had no idea what was going on.
The "newly remodled and updated" bathrooms were so gross, toilets plugged, etc.
Staff in the food stands were talking on cell phones and eating food (i assume off customers plates) while serving guests. Such a waste of money and now dont plan on using the season pass we just bought!