3 years ago

Anna, who was working the front desk when I checke...

Anna, who was working the front desk when I checked in, was incredibly helpful and accommodating. I had requested a river view premier king room, but when I got there, they didn't have it. Put me up in a double queen instead with a river view, but that's a considerably smaller room, and the price wasn't adjusted. But when I mentioned this concern, they ended up putting me in a premier king but with a city view. That was fine. My son would rather watch the train go through the city then a river anyway.

The staff in general there is very helpful and nice. The breakfast the next morning left a little to be desired in terms of service, but nothing egregious. The rooms are clean, the beds comfortable, and the views wonderful (of either downtown Spokane or Riverfront Park and the Spokane River). The warm cookies at the front desk are a nice touch and my 3 year-old son took full advantage of that. The shuttle to and from the airport was incredibly convenient, and the parking on site was easy (though it would be nice if it were complementary). My only real beef: the heating/cooling system in each room seems like something from the 70s. You don't have any real controls except heat/cool, hi/low and the temp. For those of us who like to sleep with a little white noise, there is no option for fan only. So you set the thermostat, and then the rest of the night it's either blowing Mohave Desert quiet or you're in a tropical windstorm. Can make for an interesting night of sleep.

Overall, though, a good experience.

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