Luke Outten

Review of GONSO Bike & Active

Ordered a bike in Sep 2020 which was due for deliv...

Ordered a bike in Sep 2020 which was due for delivery Dec 2020, Dec came and no bike was told it was stuck in the port due to covid, come Feb still no bike i was now being told there was trouble getting suspension hence the delay come March still getting nowhere and no real explanation on when my bike is coming.
Decided to phone to company to hear for myself whats happening, i explained everything to them and to my suprise Rob had never even ordered the bike, he claims he did but never provided me with the confirmation which i had ask for proof of.

Very very dissapointed to say the least!!

Have ordered bike direct from Commencal now who couldnt be more helpful

Just wish i read the reviews on here before contacting Bike Active