Jeremy Raley

Review of Eulen America

Miriam Rodriguez is absolutely incompetent. She ru...

Miriam Rodriguez is absolutely incompetent. She rudely and spitefully denied my family passage through the priority access lanes (despite our eligibility to utilize these lanes) due to the claim that a musical instrument we were carrying was oversize. This instrument has never posed a problem in multiple trips and indeed was admitted minutes later at a different checkpoint with competent staff. Her English skills were utterly insufficient for the conversation necessary for the job. This reflects a general level of incompetence due to Eulen's poor training practices. Fortunately, they also employ apathetic employees, so my advice is that you'll have an easier time dealing with them than with their incompetent employees.