Heather Miller

Review of manheim imports

My experience with Manheim Imports was average com...

My experience with Manheim Imports was average compared to other dealerships (salesperson: Greg). I purchased a Porsche Macan S in mid-November which has been nothing short of a disappointing experience. As soon as we left the dealership after completing the sale the driver side assist fault came on. Greg instructed me to bring it in, in the coming weeks and they'd take a look at it. Their mechanics were not able to resolve the issue so I was sent to the dealership. The vehicle was under the manufacture warranty so it was taken care of at no cost. Since then this vehicle has been at the Porsche dealership 2.5 months out of the 6.5 months I've owned it for numerous issues. The vehicle has been driven less than 3,500 miles since it was purchased. I did purchase the extended warranty, which I never do, based on Ken's recommendation. To date I've used over $10,000 of the $40,000 extended warranty coverage. I called the dealership four weeks ago to discuss the terms of the extended warranty since the dealership charges were accumulating quickly. While on the phone with Ken we discussed the possibility of trading it in on another vehicle and he'd ask the owner for an estimated trade-in value. After a week I hadn't heard back so I followed up, Ken was off but my salesperson Greg answered and said he'd look into it. It's been three weeks with no response from Ken, Greg or the owner on what my trade-in options are. Buyer beware when dealing with Manheim Imports. Pros: Good selection of cars Cons: Unresponsive after the sale, does not stand behind their luxury used car experience