Joseph George

Review of Cowles Ford, Inc

Until about six months ago, I would have said that...

Until about six months ago, I would have said that I'd go to no other service department before Cowles Ford. The Service Advisor I have gone to since day one, Steve Williams, had departed at that time (June 2014). I had indicated that to the new Service Advisor (I believe his name was Josh) as scheduled my annual inspection of my truck, to his response "I hope I can adequately fill those shoes" and I followed up with "I hope so too, or else my business goes elsewhere." Fast forward to mid-December 2014, as I tried to get my car re-registered, only to find out that the inspection was done, but not the emissions testing. Steve knew that if I got one done, I'd want to other at the same time. Needless to say, I was not please, but that quickly changed based on Christopher's assistance on December 22, 2014. He squeezed me in and I was out of there in no time. Cowles Ford still has huge shoes to fill, but at least now, they have one good interaction to counter the bad one.....can only go up from there, right?