Let me start off by saying our camper gets 5 stars...

Let me start off by saying our camper gets 5 stars AND our salesperson M'liss gets 5 stars. Our issues and reasons for the low rating are with the service department and the lack of courtesy and honesty. After camping a couple times we found some things that needed attention before our warranty was up AND before the summer camping season. On April 12th we dropped our camper off at the Wharton lot to be serviced. No promises were made and we did sign a paper saying we knew it could be 8 weeks. We had made several camping reservations for the upcoming months so we felt it prudent to keep ourselves informed so that we could alter or cancel our plans. After six weeks we called twice and left a message AND sent an email to the service dept requesting an update on the status of our camper. After not hearing back from them we decided to drive to the lot and see for ourselves what was going on. We then learned they had not even looked at our camper yet and were "reminded" that we had signed a paper acknowledging that we knew it could take up to eight weeks. Fair enough...we would wait. Knowing it would be eight weeks tomorrow...earlier this week we sent an email to the main office and also had an email forwarded to two persons who work in the service department. Just like the first time...nobody bothered to get back with us (except for an automated response saying someone would respond to our email). In case you are wondering...we chose email so that we would have a paper trail. Today...my husband drove all the way to Wharton to get an answer. We found our camper had still not been looked at AND that they are just now getting to the campers brought in back in February. Are we unhappy about that?...you betcha!! However...we are more upset at the fact that we had to drive (an hour each way) to Wharton AGAIN to get to the truth...when a courteous, honest email or call with a response would have sufficed or at least made the situation easier to accept. There is a lot to be said for honesty and courtesy!!

**UPDATE ONE** 06/18/2016 Another week to make a total of 9 weeks AND more emails sent with nothing but one canned response.
**RESPONSE** I'm not sure what number was called but I have no record of a call or a voicemail...which is why I prefer email and a paper trail. However...I will also check my husband's phone log for a call or message. In the meantime, please forward my email correspondence to your service department. I would appreciate an update. We have had reservations for a July vacation since last year and I need to know if it is even a possibility we can still go.
**UPDATE TWO** 6/23/16 A gentleman named Bandy was able to contact us and we did get a bit of good news. The camper is finally in the bay and awaiting a part for completion. Thank you for getting back to us!!!