S

Stevie Times

4 years ago

I am a long time loyal customer, I've been using t...

I am a long time loyal customer, I've been using them since at least 2003.

The employees are VERY knowledgeable. The parts guys know what I am describing, and get it right. They do what they say they'll do, and parts come in on time if they need to order it. I asked for a part that I figured there's no way they'd have in stock, it was a rare part, but nope, there it was in the back!

The sales guys are friendly and low pressure. I bring my kids in all the time just to walk around the store, and sit on/in vehicles. The sales people talk to us and smile, but I don't get any heavy-handed sales pitches or anything.

A sales guy tapped my shoulder the other day and asked "Is that your son trying to go out to the parking lot?" WHAAAA?!?! I took off after him and got him. That's the kind of friendly people they have, they care, and "get it".

The service guys are the best, they tell you when they can get it in, and they have some of the best mechanics in the industry. There are at least two ex-racers/race mechanics back there, who have built some serious horsepower, and know what works. They pricing is fair, and done on time with a smile.

I like how I can walk in, it's a casual atmosphere where they learn your name, and they honestly care that I'm satisfied.

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