So I half recommend and half don t recommend if th...

So I half recommend and half don t recommend if that makes sense. I had a wonderful experience shopping for my dress and for the first two fittings! Everyone was super accommodating and helpful.

However during my final fitting/pickup yesterday, I had a completely different experience, which really frustrated me. During my final fitting, the seamstress and I agreed that she would sew a bit more lace on to the neckline of my dress, otherwise it was perfect. She indicated that it would be ready by 3pm (it was 1030am at that point). I was thankful and appreciative since I live over 2 hours away and would be driving home after. So my mother and I went for lunch and coffee and a bit of shopping to kill some time before pick up.

Around 2pm we went back to Kleinfeld and hung out until 3 when I was informed it would be ready. Nothing. 3:15 I checked with the desk and they stated that it was being pressed and steamed and would be out shortly. 3:30 they indicated a manager was looking it over and it would be complete soon. 3:45 I asked and they said a manager was looking at it (again?) . 4...nothing....420...nothing...430 a sales associate comes out and says uh the director of alterations is coming to talk to you I asked if the dress had gotten messed up and she stared at me like a deer in headlights.

The director of alterations came out and said that essentially the seamstress messed up and that she put all these hooks in the dress that shouldn t have been there. I had to try on the dress yet again and now they have to fix what they screwed up. Thankfully the dress was done by 5, however then I sat in traffic for several hours and was completely frustrated.

My actual issue is that if the dress was to be done and in my hands at 3pm, why didn t they realize they screwed up until 4:30? While the director of alterations was apologetic and did reimburse us for parking, unfortunately this really ruined the whole picking up the dress experience. While I had an excellent experience shopping, I would caution people on having their alterations done at Kleinfeld.